ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once your order has been successfully placed – it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders typically take 1 business day to process, but on occasion may take up to 5 business days to be processed and shipped. Once your order is prepared for shipment pr pick up, you will receive a shipping/pick-up confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).
WHERE WE SHIP
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
United States: Standard priority shipping (1 to 3 business day transit) on all orders over $100 before taxes and shipping is free, including tracking and signature. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Expedited shipping is $15 for 2nd Day Delivery and $25 for Next Day Delivery. Orders placed weekdays before 11:00 A.M. EST will ship same day. Orders placed after 11:00 A.M. EST or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
DUE TO TO COVID-19 & PRIORITIZING THE HEALTH OF OUR CUSTOMERS AND EMPLOYEES, WE HAVE CHOSEN TO ENFORCE A FINAL SALE POLICY ON ALL ITEMS UNTIL FURTHER NOTICE.
Though we are doing our part on our end to make sure packages get sent out to customers by our healthy team safely and in a sanitary manner, we cannot ensure that returns/exchange sare in the same condition, which could ultimately put us all at risk.
We want to thank you all for your understanding and continued support during these challenging times and pray that everyone stays safe and healthy.
The Normal Return Policy is below, to be in effect at a later date:
Returns must be scent free, unworn, unwashed, with all tags attached. Please include your order sheet that was sent with your original purchase with the return.
Returns will receive a store credit via digital gift card.
You must initiate a return within 3 DAYS of your order delivery date to be eligible for a refund. We must receive your return within 5 DAYS of your order date.
Returned items after the 3 day return period must be approved via email, and a 50% restocking fee will be subtracted from the store credit given. The 3 day time period starts from the day the order was received by the customer. Unapproved returns older than 3 days will be rejected, and you will be contacted to have them shipped back to you at your expense. It will be your responsibility to get the merchandise shipped back to you.
Sale items are final and cannot be returned or exchanged.
Shipping charges are not refundable.
WHERE DO I SEND MY RETURN?
Please address your package to:
200 W BALTIMORE AVE
MEDIA, PA 19063
Any item returned after 3 days of receipt without prior approval is not eligible for refund.
ITEMS NOT ELIGIBLE FOR RETURN
Please note that we do not accept returns of beauty, skincare, intimate apparel, earrings, other jewelry, any personalized or custom-made products, final sale merchandise, sunglasses, other accessories, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
If you wish to exchange your item for another size, you must return your unwanted item back to us either in store or by mail. If sending by mail: after we receive, inspect, and approve your item, we will issue a store credit via e-gift card. You may then place an order for the desired size using your store credit. If the desired item is no longer in stock, you can use your store credit for another product or another purchase at a later date.
A refund will be issued via email with an e-gift card once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be in the amount of the Product price MINUS the return label fee if applicable.